Our Service And After-sales
QUALITY CONTROL

* 10 Years SMT Machine Export Experience * 7x24H Hours Testing * 50PCS DEMO BOARD Production Testing * 8 Steps Machine Checking Procedures To Ensure Quality * 8 Years SMT Experience Maintenance Engineer To Ensure Quality

AFTER SERVICE AND TECHNICAL SUPPORT

After receiving the machine，how do l install and operate my machine? * Each machine will be debugged and configured before shipment, and corresponding machine installation and operation videos will be provided. * In addition, each machine comes with an electronic version of the English manual.

Does your company provide teaching and training? * Yes, we can arrange online one-on-one teaching and training services for engineers.

After receiving the machine, l don't know how to use it or encounter problems during use.What should l do? * Provide a 24-hour online service system. lf you encounter any usage problems,engineers can directly provide online after-sales guidance.

Do your engineers know English? Which countries have you visited? Can on-site installation and training be provided? * Our engineers can speak English.
* We have been to more than 30 countries around the world, including: Southeast Asia, India, Europe and the United States, the Middle East, Russia and other countries and regions.
* Can provide on-site installation and training services.

Is your after-sales service 24h? * Yes,24-hour service, we have an online service system to provide you with online answers at any time!

Will there be backups for commonly used software on the machine? * All standard software related to the machine will be burned to a CD or U disk in advance and sent to the customer together with the machine. lf the customer accidentally loses it, he or she can consult our business and download it through the cloud disk

How will l quickly get the accessories or consumables need? * There are links to accessories and wearing parts on the Alibaba website, and they can be shipped within 1-3 days after the customer orders.

WARRANTY POLICY
How long is the warranty time of your machine?
* 1 year warranty for new machines.
* 6 months warranty for second-hand machines.

What are the specific warranty details and standards? Who bears the freight? delivery time?
* New machines
The whole machine provides a 12-month warranty(starting from the factory date). The main components include: boards, motors, and cameras, which can be replaced free of charge (except for wearing parts)Our company will bear the freight and will be shipped within 3-5 days after the customer responds to the problem.

* Refurbish Machine Provides 6-month warranty(starting from factory time).
Main components include: board, motor, camera free replacement(excluding wearing parts), our company bears the freight After the customer feedbacks the problem, we will respond quickly online within 1 hour and provide a solution within one day, and the accessories will be sent out in 3-5 days.

After the warranty expires, where can I get the necessary accessories?
* You can place an order directly from our Alibaba website and it will be shipped within 2 days.

Packaging And Shipping Methods

Vacuum Barrier Packaging & Reinforced Locking Strapping & Inspection-Free Wooden Case
Air Freight Transport
Truck Transportation
Ocean Freight
Your Success Is Our Goal
Optimize your processes with the latest SMT Machines, technology, and expertapplication support. lt all starts by connecting with our team.